It's interesting that Ooma tech support can drive you down a dead end that is very difficult to resolve if your problem doesn't quite fit their flowchart. Using the share feature creates a private webpage in the cloud for the results of your PingPlotter. PingPlotter provides an incredibly easy way to get help with its one-step share feature. Apparently it did because I have gone from a 100% unuseable connection to a rock solid, telco quality audio connection. Sometimes solving your network problem is made easier by enlisting the help of a friend, a professional, or an online community. He told me this would reload the firmware in the Ooma device. You can run a bandwidth saturation test to identify if it’s causing your network connectivity issue. Once the app has installed, open it and type or another address you wish to ping/traceroute into the address bar at the top of the screen, then hit the Start button to begin the test. He next had me reboot my Ooma device and once the Ooma logo was flashing red, hold the trash can button and the stop button symultaneously, until the Ooma loga was either solid red or solid blue. When remote workforces have connection trouble PingPlotter Cloud helps you find the problem and get everyone back online fast. Using PingPlotter on iOS (iPhone/iPad) Open the App Store and run a search for PingPlotter' to find, download and install the PingPlotter app. OK, once he was satisfied with the internet numbers I reported, we could go on to more serious troubleshooting. So instead, I reported to him the good numbers from the site I trust. I know because I went through this cycle four times. Its not free, so if youre looking for a free alternative, you could try iPerf3 or mtr. He would have been like."Come back and see us when your internet is fixed". The best Packet Loss Test alternative is PingPlotter. If I went to the test sight he wanted me to go to, I would have reported bad numbers and the Ooma tech support guy would not have gone any further in troubleshooting this problem. So., in frustration, I got back on the phone with the Ooma guy. My ISP sent a technician out and said my service was fine. I could go to several other sites that showed I had great service. Ooma kept directing me to a website that showed I had terrible internet service. I had to lie to the Ooma tech support guy who answered my call to get him to deviate from his flowchart driven script. OOMA is telling me my internet connection is bad. If I select a more distant server those numbers only get worse.Ĭox sent out a technician and they are telling me my internet connection is just fine. Every time! It sends out 250 packets but says its only receiving 104 back. Now If I go to and select the closest server, I consistently get a jitter value of between 6ms and 12ms. I have run this test several times on this site and these results are typical. I have run all of the connection tests but I get wildly different results depending on what site I am using for the test.įor example one site "" give the following results:Īverage round trip time to server: 625 msĮstimated download bandwidth: 14400000bps (This verifies that you can get the correct data from a site, e.g. For the most part, I can hear people but they can't hear me. I have tried 2 different VOIP services, magic jack and OOMA. Minimum = 9ms, Maximum = 33ms, Average = 15msģ 12 ms 9 ms 11 ms. Ĥ 14 ms 10 ms 9 ms. ĩ 17 ms 12 ms 14 ms anyone can give me some insight into this, I would greatly appreciate it. Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),Īpproximate round trip times in milli-seconds: At the beginning I had 20ms in league of legends, but after like 2 months its been at 55ms consistently. By taking the IP address or DNS name from the offending hop and doing a WhoIs lookup (from a site like who.is), you can usually find the organization and/or contact info for the responsible party. I'm hooked up with Ethernet and I get the promised download speeds. Luckily, you already have the best weapon for this fight: evidence First, let’s find out who to talk to. by Nate Schoenfelder Latency Packet loss You might know the numbers, but what are they showing you Here’s how to tell if your internet connection’s ok. My speeds are fine, and general browsing and downloads are great. Hi, I'm having an issue with Rogers Ignite.
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